Information Technology (IT) contact centre sales agents effectively use sales techniques and customer service skills to maintain the sales environment at a contact centre. Agents prepare and complete required documentation, and set up and configure microcomputer systems and components.
Information Technology (IT) customer service agents provide customer service over the telephone or email for activities ranging from sales to technical troubleshooting. Agents access the information provided to aid customers with their concerns, negotiate issues, and resolve any other problems they may have.
Information Technology (IT) hardware technicians help computer users set up programs and use computer applications and operating systems software. They also install operating systems and application software.
Information Technology (IT) network technicians help computer users network. They help people use computer applications and operating systems software. They also install, configure, and maintain client workstations and network servers connected by a local area network.
Information Technology (IT) contact centre technical support agents answer technical questions from clients. They set up help desks, which support clients in their use of a wide variety of software applications at an advanced level.