Celebrating Grand Erie’s Essential Workers – Don

Celebrating Grand Erie’s Essential Workers – Don

This week in our Frontline Fridays feature – where we pay tribute to Grand Erie essential workers in the communities of Brantford, Six Nations, New Credit and the counties of Brant, Haldimand and Norfolk – we talk to Don Jagoe, IT Business Owner of My Tech Geeks based in Brantford.

What does an average day look like for you?

Don: Working in the information technology service industry generally results in a dynamic workday largely spent communicating with clients and servicing their needs. A big part of the job is being responsive to the customer. A phone call, email or text can throw your schedule out the window and change the priority of work to be completed on any given day.

Normally, I start work around 6:30am. I review remote management software that provides a dashboard of information such as backup status and potential issues on servers or computers that I support and monitor. I check to ensure servers are online, backups were successful and completed antivirus scans found no infections. I also look at other stats such as hard drives running low on space or showing early signs of failure. If anything is concerning, I then remote into the server or computer, take the appropriate action and notify people if necessary.

What has it been like to be an essential worker during the pandemic?

Don: Covid-19 has introduced more steps into regular procedures of onsite work. Much more work is now done remotely over the Internet, but when work cannot be completed remotely, I go onsite. Like everyone, when travelling to sites such as medical sites, I now text to let the office know I have arrived, complete a screening questionnaire, have my temperature taken and use hand sanitizer. I wear a mask and disposable rubber gloves when working with medical equipment. At non-medical sites, I generally bring a portable keyboard and mouse. Devices are wiped down with alcohol based disinfecting wipes.

What have been the greatest rewards and challenges in your work?

Don: Shortly after the pandemic started there was a huge demand to get businesses set up quickly so that staff could work from home. There were many nights of little to no sleep to get everyone set up as the requests came in. Technology and computers have become more essential for people working or studying from home. Like others in the information technology service sector, I often attempt to address non-urgent issues when computers are not in use during lunch, dinner, or at night when the user is no longer using the computer.

I always take great pride in my work and customer satisfaction and my reward is a job well done. Ideally, servers or computers on a remotely managed service plan see little to no downtime. Sometimes it may seem as though IT staff are never around or not working, but in reality that usually means a job well done in identifying and fixing issues before they are reported!

What have been your greatest supports and means of coping as an essential worker this past year?

Don: Some of my greatest supports come from communicating with other people in my field. I often communicate with IT people all over North America. I find it comforting to hear what other people are experiencing and how they are coping.

What made you pursue your career? What lead you to take a job in this community? 

Don: I got bit by the tech bug at a young age. Initially I used my computer to play games, but I soon started programming, building websites and computers and helping others with technology. I read everything I could about computers and IT and eventually studied for the Microsoft Certified Systems Engineer and for the Microsoft Certified Professional accreditation.

When I worked for the University of Prince Edward Island, I also obtained a BA, and later a BSc. I married someone I met there and moved to Brantford when my wife accepted a job in Ontario. Since then, my path included working my way up to service delivery manager and managing tech support call centre contracts for fortune 100 companies. Eventually, I started my own small IT company – My Tech Geeks (www.mytechgeeks.ca)

What advice would you give to someone interested in pursuing your career?

Don: My advice for anyone looking to get into the IT service field today would be to learn technical skills in any of a number of ways. A good starting point would be to obtain Comptia certification (https://www.comptia.org/faq/a/what-is-comptia-a-certification). Additionally, there are lots of advanced certificates such as Microsoft Certified Solutions Developer (MCSD), and Microsoft Certified Solutions Expert (MCSE) (https://docs.microsoft.com/en-us/learn/certifications/). Many companies look at an equivalent of education and experience when hiring. My advice is to start in an entry level tech position and work your way up.

Thank you to Don for sharing his story and for all his efforts in helping clients stay connected and continue their work.

Local Training and Certification for careers like Don’s:

For High School Students:

CanHack Challenge | The DMZ (ryerson.ca)

Conestoga College:

Computer Systems Technician – Information Technology Infrastructure and Services (Optional Co-op) | Full-time | Ontario College Diploma (conestogac.on.ca)

Information Technology Infrastructure | Full-time | Graduate Certificate (conestogac.on.ca)

Information Technology Network Security | Full-time | Graduate Certificate (conestogac.on.ca)

Westervelt College:

IT Technician – Westervelt College

Fanshawe College:

School of Information Technology | Fanshawe College

Computer Systems Technician | Fanshawe College

Mohawk College:

Computer Systems Technology – Network Engineering and Security Analyst – 555 | Mohawk College

Ontario Colleges:

Computer – Security | ontariocolleges.ca

Laurier University:

Computer Science (BSc), Waterloo | Wilfrid Laurier University (wlu.ca)

Master of Applied Computing (MAC) | Wilfrid Laurier University (wlu.ca) 

Business Technology Management (BBTM) | Wilfrid Laurier University (wlu.ca)

Statistics Canada Occupational Classification:

NOC 2011 – 2281 – Computer network technicians – Unit group (statcan.gc.ca)

Search Local IT Jobs:

Grand Erie Jobs

NOC 2011 – 2282 – User support technicians – Unit group (statcan.gc.ca)  

Celebrating Grand Erie’s Essential Workers – Kate

Celebrating Grand Erie’s Essential Workers – Kate

The Workforce Planning Board of Grand Erie is paying tribute to essential workers in our community. Today in our Frontline Fridays feature we talk to Kate Wight (shown at left in photo) who works as a Therapeutic Recreation Assistant at the John Noble Home, a long term care facility in Brantford. Visit: John Noble Home (jnh.ca)

Thank you to all our essential workers who have helped us cope with the COVID-19 pandemic in Brantford, Six Nations, New Credit, and the counties of Brant, Haldimand and Norfolk.

What does an average day look like for you?

Kate: Working in the Recreation Department at John Noble Home in Brantford, my typical day starts with reviewing reports from the last shift and making sure that I have all my supplies and equipment ready to go to run my day smoothly.  I connect with our team before starting my daily Therapeutic Recreation (TR) programs. Our programs improve our residents’ quality of life physically, emotionally, and socially by helping them engage in recreational activities. Normally these activities may include arts and crafts, music, dance, sports, theatre, games, and community outings.

When I am not providing TR programs, I work on our monthly calendars, planning meaningful programs for the residents and completing assessments. Recreation assists with both annual and admission care conferences for each resident in the home.  Each day, we must be sure that proper documentation is inputted by the end of our shift.

What has it been like to be an essential worker during the pandemic?

Kate: Being an essential worker during the pandemic has helped me become more flexible and adaptable in my daily routine. I believe learning to adapt to change is key to success in my work.

During the pandemic our daily program calendar has shifted to either small group programs or “one to one” visits. Under current Ministry guidelines, only essential caregivers are coming into the home, we have our own designated area and assist with bringing together residents with their loved ones virtually through Skype and Facetime. This has proven to be a meaningful connection during these unprecedented times and it has been great for getting to know each resident and their families more closely/intimately.  We encourage families to send letters or pictures through our home’s email as well.

What made you pursue your career? What lead you to take a job in this community? 

Kate: 5 years ago I made a mid-life career change. I attained a diploma in Recreation and Leisure Services and Recreation Therapy from Canadore College.  I volunteered at the Willet Hospital and did my placements at various local long term care homes including John Noble Home, where I have been employed since 2019. I pursued this career because I wanted to make a difference in people’s lives and support seniors in my community. Brant has always been my community and I wanted to give back in a positive way.

What have been the greatest rewards and challenges in your work?

Kate: Being a recent grad and coming into the field in the middle of a pandemic has been a challenge. It looks different from the way our job/role would look like pre-pandemic. The big reward this past year has been feeling like I am making a meaningful contribution during these uncertain times and knowing I am making a difference in the residents’ lives by engaging and providing comfort to both residents and families.

What have been your greatest supports and means of coping as an essential worker this past year?

Kate: My greatest support as an essential worker this past year has been having a strong peer base and knowing that we have a great supportive team as we navigate through this together.

What advice would you give to someone interested in pursuing your career? 

Kate: My advice to someone interested in pursuing this type of career would be to spend some time volunteering in a few different settings – retirement homes, day programs, long term care facilities or hospitals – to learn what would be a good fit for you. All these environments are fulfilling and rewarding in their own unique way.

Thank you to Kate for sharing her story and the staff of John Noble Home for all the tremendous work they do each day.

Local Training and Certification for careers like Kate’s:

Conestoga College:

Personal Support Worker | Full-time | Ontario College Certificate (conestogac.on.ca)

Mohawk College:

SkillsAdvance Ontario: Personal Support Worker Training – HSCI 10188, CRED 10148 | Mohawk College

Recreation Therapy – 283 | Mohawk College

Fanshawe College:

Gerontology – Interprofessional Practice | Fanshawe College

Skills2Work | CCES Fanshawe College

Six Nations Polytechnic:

Personal Support Worker (110) | Six Nations Polytechnic (snpolytechnic.com)

final_rct_instructor_posting_2018_brantford_campus_0.pdf (snpolytechnic.com)

Statistics Canada Occupational Classification:

NOC 2011 – 3144 – Other professional occupations in therapy and assessment – Unit group (statcan.gc.ca) 

Search Local Long Term Care Jobs:

Grand Erie Jobs

 

In-demand jobs in Grand Erie

In-demand jobs in Grand Erie

In-demand jobs tells us what employers are hiring for.

Material handler was the top job in demand from Grand Erie area employers in the last half of 2020.

There were more than 1,000 job postings for material handlers on the Workforce Planning Board’s job search site Grand Erie Jobs from July to December last year.

Other in-demand jobs businesses have been hiring for most frequently include farm worker, home support worker, retail salesperson and delivery driver, but there has been strong demand for people with a wide variety of skills and education.

·         Top professional and managerial positions: registered nurses, retail trade managers and financial officers.

·         Top technical and skilled occupations: practical nurses, dental assistants, social workers, teacher assistants and cooks.

·         Top labouring occupations: construction labourers, light duty cleaners, janitors, and food counter attendants.

Many jobs are stepping stones to higher skilled positions, with employees going back to school or taking advantage of training programs offered by their employer. Some employers help pay for tuition.

Material handlers typically work in the warehouses or distribution centres of stores and manufacturers. They load, unload and move material or products, either by hand or by using machines such as forklifts. Work may include counting and packing material to fill orders, then putting them on trucks.

With an increase in online shopping due to the COVID-19 pandemic, there has been a jump in hiring in area warehouses. There are companies that hire material handlers in Brantford, Brant, Haldimand and Norfolk counties and on Six Nations.

Working as a material handler would suit many people, from young workers who are starting off to older workers returning to the job market or wanting to change careers.

There’s a free job training program in Brantford called Skills2Advance that trains people for work in the manufacturing and warehousing industry in jobs such as material handling.

Participants get in-class and hands-on experience, gaining their forklift and reach truck certification, and get a paid placement with a local business. To find out more, visit the Skills2Advance website.

Here’s a rundown on the other Top-5 in demand jobs locally, with the number of postings over a six-month period:

General Farm Worker: 803 jobs. Farmers have been encouraging local residents to work in agriculture, emphasizing the important work farm workers do to keep Canadians fed. The work can appeal to people who like to work outdoors or with livestock and have a strong work ethic.

Retail Salesperson: 593 jobs. Businesses are always looking for staff who have good people and customer service skills, while many salespeople are attracted to flexible hours.

Home Support Worker: 588 jobs. Personal Support Workers (PSW) make up the majority of jobs. PSWs work in nursing homes, private homes and other facilities, helping care for people . The wages appear to be increasing.

There are a number of routes to become a home support worker, including a job training program offered by CareerLink in Brantford and college programs offered by Six Nations Polytechnic, Conestoga College and Fanshawe College’s Simcoe campus. Some offer “fast track” programs, so that becoming a PSW takes less time than in the past.

Workers who have been laid off may be eligible for government money, through a program called Second Career, to go back to school to become a PSW.

Delivery Drivers & Couriers: 311 jobs. Thanks to an increase in online shopping, there’s a steady demand for people to work as delivery drivers.

There has long been a strong demand for nurses and that is expected to continue in the next many years. That is also true for transport truck drivers, as many drivers are retiring.

To find out more information on 500 different occupations, including typical wages, check out the Career Explorer tool on Grand Erie Jobs.

 

Mentorship – How It Works

Mentorship – How It Works

Mentorship is a unique relationship between a person who is experienced in a particular trade or industry and a person who is newer to the industry.

Mentorship isn’t a replacement for formal education or training programs. Instead, it complements other types of learning and allows people who are new to the industry to gain knowledge and insight in a one-on-one, casual setting.

Mentorship gives mentees the opportunity to ask questions and receive insight that is specific to their interests, goals and ambitions.

A mentor may share with a mentee information about his or her own career path, as well as provide guidance, motivation, emotional support, and role modeling. A mentor may help with exploring careers, setting goals, developing contacts, and identifying resources.

The mentee should absorb the mentor’s knowledge and have the ambition and desire to know what to do with this knowledge. The mentee needs to practice and demonstrate what has been learned.

For both parties, mentoring should be an established interaction and dialogue where reflection is facilitated by the mentor.

In some cases, prospective mentees find a mentor through a formal network or mentorship program that pairs mentors and mentees. Formal mentoring in the workplace involves mentors and mentees meeting up for frequent face-to-face mentoring sessions over a longer period.

These programs are structured and organized by program administrators. Formal programs include ones run through professional associations such as the Ontario Society of Professional Engineers or local programs such as Organized Kaos.

However, it is common for mentorship to develop naturally when a younger industry professional meets someone more experienced in the industry. The information and wisdom that mentors provide is valuable and it does not have to cost anything for mentees to work with mentors.

Mentors offer their time and knowledge, and they enjoy the opportunity to guide people who are just beginning their careers to help them reach their goals. A mentor also receives benefits – not only do they experience more meaning in their work, they gain important skills to improve as a leader. 

Industries where mentorship is more common include manufacturing, engineering, media, and the skilled trades where during the course of the apprenticeship, an apprentice and journeyman interact in a mentor/mentee situation for several years.

In many fields, a mentoring program shows potential employees a good corporate culture. An employee or supervisor taking someone under their wing promotes a different kind of bonding and knowledge sharing. It signals a supportive environment.

This kind of employee engagement can reduce turnover, always a critical goal.

 

Links to Resources:

Mentorship | CMPA

Skills for Change | Mentoring for Change – Skills for Change

Mentorship Program in Toronto (GTA) – The Career Foundation

Organized Kaos – Programs

Skills Ontario

Mentorship Program (ospe.on.ca)

Indigenous Mentorship Network of Ontario – Indigenous Mentorship Network of Ontario – Western University (uwo.ca)

Scholarships and Grants | NPAAMB

Brantford Regional Indigenous Support Centre – OFIFC

Workforce Heroes: Celebrating employees & businesses

Workforce Heroes: Celebrating employees & businesses

Healthy, happy and prosperous New Year.

We start 2021 with hope that this year will be brighter than the last.

But also with pride that we are in many ways stronger for what we’ve been through.

The pandemic has had a huge impact on people’s lives, livelihood, work and job market in Brantford, Brant, Haldimand, Norfolk, Six Nations and New Credit.

2020 was a difficult year for our businesses and the workforce, with disruptive changes, from people working fewer hours, more hours or from home, to layoffs and business closures.

Not to mention the increased risk and fear that has come with conducting our work.  We recognize that every member of Grand Erie’s workforce, from front-line essential workers to those who lost work as a result of the pandemic, and everyone in between, struggled.

Some people are still coping with unemployment. Some businesses are still struggling to stay afloat.

But as difficult as 2020 was, our Grand Erie community has shown its resilience and a generosity to help each other.  That’s something to be proud of.

The Workforce Planning Board’s vision of “A skilled, resilient workforce contributing to dynamic communities and their economies” has been apt.

Workers have adapted to do their jobs differently, from wearing masks to working online. Businesses have had to be flexible, creative and resourceful, doing things differently, more virtually.

Today, as we begin a new year with fresh hope, the Workforce Planning Board celebrates just a few of the area businesses and their workforces that demonstrated resiliency and generosity in the face of the COVID-19 pandemic. There are many other great examples out there. We’re telling the stories of five in our Workforce Heroes series:

Workforce Heroes: Brooks Signs

Workforce Heroes: Brooks Signs

Things looked bleak for Brooks Signs in the spring of 2020.

When the COVID-19 pandemic hit, the Brant County company was allowed to continue to manufacture signs. But because construction wasn’t classified as an essential service at that time, the company wasn’t allowed to send workers out to install the illuminated signs at businesses who ordered them, meaning Brooks Signs wouldn’t be paid.

“Rather than close our shop and lay off our employees, our team collaborated and came up with the idea to pivot our focus, leverage our fabrication skillset, and address the threat to our community,” recalls President Jason Schwandt.

The idea Brooks Signs pivoted to was manufacturing plexiglass barriers.

The Workforce Planning Board is celebrating Brooks Signs as one of the local businesses whose employees are Workforce Heroes.

The company purchased four plastic bending machines, trained their employees on them, sourced raw material, and started making the shields used in grocery stores, schools, doctor’s offices and local businesses.

“The revenue from these products was sufficient to carry us through that challenging time and resulted in us not having to lay off any of our team,” said Schwandt. “At the same time, it was reassuring to know that our products were being used in the local community to help prevent the spread of the COVID virus.”

Schwandt, who purchased the business with a partner just months before the pandemic, was impressed by the resourcefulness and adaptability of his employees.

“It was exciting to see people get behind what we were doing and see how passionate they were about working together for a common cause.”

It took a lot of practice, trial and error, for workers to get the plexiglass shields just right using machines they had never used before. With a global supply shortage, raw material was scarce and, at one point, material was even sourced on Kijiji.

Brooks Signs started off making customized plexiglass barriers, before moving to some producing several standardized designs based on customer demand. The company ran a giveaway promotion, inviting businesses to say why they could use the shields. Three businesses with the best responses were given free barriers.

“Going through this exercise gave me great confidence in the resilience, resourcefulness, and capabilities of our team here at Brooks Signs, and this experience will only make us stronger as a business,” Schwandt said.

Visit Brooks Sign’s website to learn more about the company.

Translate »

Help Us Serve You Better

We are collecting data to better understand who is looking for work and what kind of opportunities jobseekers are searching for. This data is completely anonymous and non-personally identifiable.

Your Age: